Customer Reviews

After over 120 of service, we have plenty more where these came from – and we treasure every single one…

” Thank you to Tina for her fast response and resolution. AFC isn’t just a fuel provider to me, it is the service and attention to the customer’s needs that keep me aboard. Lynn displayed the company’s commitment to the customer the first time she contacted me, that I will not forget. My comments are sincere because of my history of total customer satisfaction with AFC. My experience has been exceptional in all departments. I’m one happy customer.”
Tony S., West Gardiner, Maine

“I want to express my appreciation for being so prompt in coming out to diagnose and remedy the problem we were having. I know your company was very busy with other service calls that day; however, my family was made to feel that we were top priority on your schedule. I would most definitely recommend your company to anyone who asks and I look forward to being a satisfied customer for a long time.”
Susan E., Augusta, Maine

“Thank you for the prompt service on replacing my oil tank. I had tank insurance which was a LIFESAVER. I wouldn’t be without the insurance, and it didn’t cost me a dime to have the tank replaced, saving me hundreds of dollars. There is nothing more important than safety. I would like to thank the installers for being so polite and helpful and cleaning up after themselves.”
Nancy R., Hallowell, Maine

“Great staff and great service. We have been loyal customers for over 15 years. Augusta Fuel has taken care of our heating and plumbing needs wonderfully for routine and emergency services. We live out of state and have peace of mind that with 1 phone call, they are always there to help. My wife & I highly recommend them.”
Randy G., Maine

“My wife and I would like to take this opportunity to express our thanks for the outstanding service Augusta Fuel provided us in March 2011. Our misfortune began on Sunday evening, March 6, at approximately 9:30 p.m. Because of the heavy rains, our basement started to flood at a steady rate. We worked through the night and most of the following day in bailing out the basement. We had hoped that with the easement of the rain, our nightmare would be over, but by late afternoon, water continued to pour into our basement with no letup in sight. At 5:00 p.m., we phoned Augusta Fuel who promptly sent a crew to take care of our problem.

After their arrival and within an hour, it was determined that our sewer line was blocked, and the possibility existed that it had collapsed. Given that excavation to repair the broken pipe was needed, Augusta Fuel, with our approval, made the arrangements to have the work done the next day. That morning Augusta Fuel promptly sent a crew at 8:00 a.m. to begin preparing for the excavating work ahead. Augusta Fuel was also in contact with the city’s public works and a city employee was at the site.
Through this process, they were able to clear the sewer line and determined it was not collapsed but only blocked. Because of Augusta Fuel’s professional, caring, and timely service, you gave us unexpected relief and support during a difficult time.

Finally, we would like to give special thanks to Richard, Leif, Michael, and Brian who, through their professional and outstanding service, made a difficult situation easier to manage.”
Mike and Sheila, Maine

“We are very pleased with our new Buderus boiler that was expertly installed by  Steve. He did an outstanding job of working on this project by involving us in decisions relating to the placement of piping and wiring. He was very considerate of keeping the workspace clean. He also made sure we had hot water from our new boiler during the installation process. We are pleased to join AFC’s family!”
Hank and DD T., Hallowell, Maine

“I have to say that the customer service is amazing! I don’t usually do reviews but for AFC i will. From AFC office to delivery everything i have experienced with them has been amazing and friendly! AFC will remain my go to! And i will recommend to anyone who needs to be pointed in the right direction for a great fuel provider and so much more!”
Dustin M., Maine

“I wanted everyone to know how wonderful Nick T. was for the HVAC work completed recently. It was the best service we have ever had… EVER! He was polite, kind, and very knowledgeable. He was very thorough, checked on the other units to be sure they were running smoothly, and leveled one of the units that were crooked.  AFC is fortunate to have Nick as an employee!!”
Tammy C., Maine

“Tanner & Dan R. were very professional, nice, and polite.  We are always happy with AFC’s technicians and love the work that they do.”
Henry & Ingrid D., Maine

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